Contact us for support

By email

For all questions related to PPC e-Money Services PSD2 APIs, sandbox access or incidents, email us at:
developer@ppc-emoney.com
When contacting support, include:

  • Organisation name and PSD2 license ID

  • Environment (sandbox or production)

  • Endpoint

  • HTTP method and timestamp

  • X-Request-ID used for the failing call

  • Error response body without sensitive PSU data

Support response

PPC EMI aims to acknowledge support requests within the same business day. Resolution times depend on complexity and whether multiple TPPs are affected.